Delete your account

Effective date: October 29, 2026

This page explains how to delete your account and related data in the messaging app "Orto" (operated by PeRRii). How we handle your information is described in our Privacy Policy.

This is a translation. If it differs from the Japanese version, the Japanese version prevails.

1. Delete in the app

To delete all of your accounts at once (delete your user):

1. Open Orto and tap "Settings" in the bottom menu.
2. Under "All accounts", tap "Delete user".
3. Review the message and tap "Delete user".

This deletes all accounts for the phone number you are signed in with. It cannot be undone. If you sign in again with the same phone number, your previous accounts cannot be restored.

To delete only one account, switch to that account, then go to "Settings" and tap "Delete Account" under "This account".

2. Request deletion without the app

If you have removed the app or cannot sign in, you can ask us by email.

Send an email to support.orto@perrii.app with the subject "Data deletion" and the phone number you registered. After confirming that you are the account holder, we will delete your data, generally within 14 days, and let you know by email when it is done.

You can use the same method to ask us to fully delete the data that remains after you delete your user in the app.

3. Data that is deleted

• Phone number (sign-in information)
• Account information (account ID, display name, comment, profile image, background image)
• Text and images of messages you sent
• Friends and blocked accounts
• Push notification tokens

4. Data that is kept, and for how long

• Deleting your user in the app does not immediately erase your data from our systems. Other users see you as "Deleted account", and your messages remain in their chat history. This data is deleted when you request it by email as described in section 2.
• The text and images of messages you unsent are kept for up to 3 years from the date you unsent them, to investigate misuse and to respond to disclosure requests under the law, and are then deleted in turn.
• Reports are kept for up to 3 years from the date of the report, as a record of how we handled misuse, and are then deleted in turn.
• However, data needed for an ongoing investigation or to respond to a request under the law is kept until that matter is resolved.
• Information that we are required by law to keep is deleted after the required period.

Information stored on your device (passcode, settings) is deleted when you uninstall the app. (On iOS, Keychain data may remain on the device.)

5. Contact

PeRRii — Email: support.orto@perrii.app